FREQUENTLY ASKED QUESTIONS

Got any questions?  Hopefully you will find the answer below.  If not, please send a message through the chat with us button at the bottom of the page.

How long does it take for my order to ship?

All purchases will be shipped within two business days.  We do not send items on weekends. 

For clothing orders within NZ, we use Courier Post.

For jewellery orders within NZ under $40, we may use NZ Post Parcel Post (tracked). Orders over $40 will be upgraded to Courier.

If you order jewellery and clothing together, the order will be sent via Courier Post.

Jewellery cannot be sent outside of NZ.

How long will my order take to arrive once it has been shipped?

If your order is sent via Courier Post, it will generally arrive overnight, however it can sometimes take up to 2-3 business days (especially if you are in the South Island or Rural Delivery).

If your order is sent via NZ Post Parcel Post, it will generally take 2-3 business days, but can sometimes take a little bit longer, depending on when deliveries are being done to your area.

When your order is on its way to you, you will be sent a tracking number. 

How much does shipping cost?

At this time we are currently only shipping to New Zealand and Australia.  You can find out more information about why here.

New Zealand

Orders less than NZ$70: $7.00

Orders over NZ$70: Free 

We do not charge extra for rural delivery at this time, however as rural delivery often costs more than double what we currently charge for shipping, this may change without notice in the future.

We are also trialling FREE contactless local delivery - if your postcode is 6037 (Johnsonville, Newlands, Paparangi, Grenada Village and Churton Park) or 5028 (Tawa), we will deliver your order for free. This will either be placed in your letterbox or on your doorstep, depending on the size, and you will receive an email notification when it has been delivered. Please note that we are not responsible for these items once they have been delivered, so if you have somewhere secure/hidden from the street you would like the order placed, please add that to your order notes.

Australia

Orders up to 1kg only: NZ$35.00

How does sizing work?

All sizes marked on the clothing tags will be noted, however, as we all have experienced, sizing between different brands and designers can vary quite a bit.

To combat this, all pieces will have their measurements noted, so please use that as a guide, not the size it says on the tag.

What is your returns policy?

You can find this information on our returns page.

I've cleared out my wardrobe, will you buy my clothes?

This is not something we currently offer, but may add this feature at some point in the future.

How do I know what condition the clothes are in?

We will try to describe the condition of every piece in its listing, including any marks, stains and holes.  All pieces are washed or dry cleaned where possible.

To help with understanding the condition of a piece, we have a grading system:

AA: Brand new, never worn

A: Looks new or near new, in great condition

B: Lightly worn, but overall in good condition

C: Moderately worn but in OK condition

D: Well worn, some fading or repairs needed.

How secure is my information?

We use Shopify's secure checkout to process transactions and will not sell any of your personal details to any third parties.  For further information please read our privacy policy.